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Exchanges and Returns

DVDs

To return a DVD for exchange, merchandise must be returned within 30 days of purchase. Unless defective, DVDs may not be returned after they have been opened. Defective DVDs can be replaced with the same title only. Please enclose a letter describing the defect. You should return the item to the address from which it was shipped to you. Contact us if you have any questions. You should insure the items shipped and send them by a trackable shipping method - we can only exchange or refund if we receive the item. There is a Detailed Review of every DVD we sell - you should read it so you know what you are buying. If we issue a refund, it will be for what you paid for the DVDs and not for the shipping or handling cost. If you bought a Combo Pack at a discount price, we will pro-rate the amount based on the price you paid.

Patches

Patches may be returned within 30 days of purchase if they are in unopened packs and in like new condition. There will be a $3.00 restocking charge. Patches should be returned to the address listed below. Contact us if you have any questions. You should insure the items shipped and send them by a trackable shipping method. We can only grant an exchange or refund if we receive them in like new condition. If we issue a refund, it will be for what you paid for the patches and not for the shipping or handling cost.

Address for Returns:

Send any returns to:

SoccerHelp Customer Service
305 Maxwell Branch Road
Cottontown, TN 37048

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